[ Website operations · Buyer guide 2026 ]
// 09 / 20Keep the website secure, available and change-ready.
Compare website support plans, hosting, security, SLAs and emergency response.
[ Outcomes ]// 01
Make the buying decision clearer.
01Clear service boundaries
02Risk-based response model
03Predictable lifecycle capacity
[ Delivery model ]// 02
Choose for internal capacity—not fashion.
| Model | Use when | Watch-out |
|---|---|---|
| Care plan | Routine updates and monitoring | Limited change capacity |
| Hours retainer | Variable small improvements | Priority and rollover ambiguity |
| Managed platform | Hosting, security and support combined | Provider dependence |
| 24/7 SLA | Revenue or public service is critical | Premium cost and strict severity definitions |
[ Go deeper ]// 03
The full buyer's playbook.
The working reference for the procurement itself—everything you need once this guide has framed the decision.
Open the playbook ↗018 RFP questions that reveal real capability
025 failure risks with early warnings and controls
036 outcome metrics with baseline worksheets
04A 90-day plan from evidence to operating rhythm
056 plain-language definitions for the jargon
[ Choose your next step ]// 04
Turn the guide into a decision.
[ Ready to turn this guide into a buildable scope? ]